KJK Properties, PC

Updated 3/24/2020

COVID-19 BUSINESS RESPONSE & PROTOCOL

An unprecedented pandemic of the Coronavirus / COVID-19 has inherent risks to the public as evidenced in the news daily. As such, all clients of KJK Properties P.C. are advised to seriously consider the ramifications of continuing real estate business in the current environment due to the threat to life-safety.

The specific person in charge of the COVID-19 Business Response & Protocol is Kathryn King, Principal Broker Oregon and Designated Broker Washington.

Effective 3/23/2020 the Business Office of KJK Properties P.C. has been moved VIRTUAL. The Brick and Mortar Office is CLOSED for all non-essential business that can occur remote. Visitors are not allowed. Only essential business activity may continue by individual staff, one at a time (i.e. processing rent payments, collection of mail).

Anyone sick or ill in the past 14 days is directed to stay way, stay home, be it staff, Brokers, or visitors, to Brick and Mortar Office or Property Sites of any kind.

If a client or broker should find it necessary to shop for housing, sell housing, rent new housing, or offer for rent housing, the following protocol is established. The client is required to sign an acknowledgment at bottom confirming agreement with such policies.

During the COVID-19 Pandemic KJK Properties PC has established the following protocols as an essential business in Oregon and under a very specific mandate by the Govenor of Washington for existing pending business in Washington:

Washington State: Business in person is strictly limited to:

  1. No more than 2 persons at any property at one time and is ONLY for essential meetings that cannot happen remotely (Zoom, etc.).
    1. When meeting a person at a property the Client Questionnaire COVID 19 form must be filled out and signed prior and kept with the client file.
    2. The parties must maintain a 6 foot distance between one another.
    3. The visitor must bring their own mask / gloves / bandana in place of mask.
  2. Existing sales and listings may close and Brokers are to facilitate all work remotely to the furthest extent possible.
  3. Things such as staging and professional photography are NOT allowed.
  4. All in person meet ups in #1 above are to maintain social distancing protocols including being no closer than 6 feet to one another, use single use booties, use single use gloves, cover your cough, do not go to any site if you have been sick in the past 14 days, ask your client if they have been sick in the past 14 days and if they answer yes do not meet. Wash hands immediately before going to site and wash hands directly after leaving site. Use hand washing protocol while on site. Wipe down all hard surfaces with cleaner and paper towels, discard.

Oregon State: Virtual Business may occur as follows:

  1. Existing sales and listings may close so long as the broker can attend virtually. Vacant properties may be visited for purposes of recording video, conducting live virtual tours, collecting marketing materials and lockboxes, doing well property checks.
  2. New sales and listings may close so long as the broker can attend to all new client meetings virtually. New seller and buyer consultations must occur on the virtual platform of the broker and client choosing (Google Meet, Zoom, FaceTime, Facebook Chat, etc.).
    1. At all times visits to properties for business activities such as placing lockboxes, placing flyers, etc. shall be solo – there may only be the broker at the site.
    2. All properties listed for sale must have the following: hand soap, paper towels (“hand washing station”), booties, lights taped on, signs posted instructing visitors not to open cabinets or touch any surfaces.
    3. During A above, the broker must wear booties for single use and rubber gloves. They must wash their hands immediately entering the property and wipe down all surfaces when leaving and again immediately wash hands.
    4. All permaflyers effective immediately are to focus on offering virtual and “FaceTime” style video tours.
    5. All non-essential visitors are banned from the properties with their brokers or with prospective purchasers that may visit the property (i.e. parents, friends, boyfriend, anyone that will not be purchasing or living at the property).
    6. All third party vendors that are essential to real estate are allowed so long as that business has a verified policy on COVID-19 protocols and has a minimum of single use rubber gloves, clean booties for visiting the property, hand sanitizer, and immediately uses the hand washing station and wipes down surfaces when leaving.
    7. Services that are not allowed during the COVID-19 pandemic: staging unless virtual, staging consults unless virtual.
    8. When a client must visit a property they must do so in their own vehicle, without the broker. “Broker Tours” in effect, are banned, as are “Open Houses.”
      1. When meeting a person at a property the Client Questionnaire COVID 19 form must be filled out and signed prior and kept with the client file.
      2. The parties must maintain a 6 foot distance between one another.
      3. Single use gloves must be worn.
      4. The visitor must bring their own mask / gloves / bandana in place of mask.
    9. Ask all clients if they have been sick in past 14 days and if so, do not meet in person. Ask all clients.
  3. Existing Client and Property service may continue in Oregon so long as the following protocol is followed:
    1. The broker attends to all client meetings virtually. Buyer and Seller consultations on properties of interest or in pending or listed status must occur on the virtual platform of the broker and client choosing (Google Meet, Zoom, FaceTime, Facebook Chat, etc.). Other reasonable methods are phone and email and limited text if it can be kept in the file record.
    2. At all times visits to properties for business activities such as placing lockboxes, placing flyers, etc. shall be solo – there may only be the broker at the site.
    3. All properties currently listed for sale must have the following: hand soap, paper towels (“hand washing station”), booties, lights taped on, signs posted instructing visitors not to open cabinets or touch any surfaces. If client will allow cabinets may be left open for viewing.
    4. During B above, the broker must wear booties for single use and rubber gloves. They must wash their hands immediately entering the property and wipe down all surfaces when leaving including before and after all visits.
    5. All permaflyers, effective immediately, are to focus on offering virtual and “FaceTime” style video tours only.
    6. All non-essential visitors are banned from the properties with their brokers or with prospective purchasers that may visit the property (i.e. parents, friends, boyfriend, anyone that will not be purchasing or living at the property).
    7. All third party vendors that are essential to real estate are allowed so long as that business has a verified policy on COVID-19 protocols and has a minimum of single use rubber gloves, clean booties for visiting the property, hand sanitizer, and immediately uses the hand washing station and comes prepared with cleaner and single use towels (or disinfectant wipes) and wipes down hard surfaces touched when leaving.
    8. Services that are not allowed during the COVID-19 pandemic: staging, unless virtual, staging consults with upcoming listings, unless virtual.
    9. Ask all clients if they have been sick in past 14 days and if so, do not meet in person. Ask all clients.
    10. Confirm with Title / Escrow their individual policies for closing escrows and advise clients accordingly.
    11. Confirm with Lenders and the federal mandate and their ability to provide services in a timely manner. Obtain written extensions where necessary.
    12. All purchase and sales agreements must include the COVID-19 form available in OREF as of 3/20/2020.
    13. If a visit to a site cannot be avoided:
      1. The Client Questionnaire COVID 19 form must be filled out and signed prior and kept with the client file.
      2. The parties must maintain a 6 foot distance from one another.
      3. The visitor must bring their own mask / gloves / bandana in place of mask.

Property management Oregon staff protocol is as follows:

  1. Existing rented/leased properties and new client properties for rent may continue to operate as housing so long as the staff person can attend to resident and inquirer needs virtually. Vacant properties may be visited for purposes of recording video, conducting live virtual tours, collecting or placing marketing materials and lockboxes, doing well property checks.
  2. New rental listings may be onboarded with the new management agreement close so long as the staff person can attend to all new client meetings virtually. New owner consultations must occur on the virtual platform of the broker and client choosing (Google Meet, Zoom, What’s App, FaceTime, Facebook Chat, etc.).
    1. At all times visits to properties for business activities such as placing lockboxes, placing flyers, etc. shall be solo – there may only be a single property management staff at the site.
    2. All properties listed for rent must have the following: hand soap, paper towels (“hand washing station”), single use booties with notices to take their booties with them when leaving, lights taped on, signs posted instructing visitors not to open cabinets or touch any surfaces.
    3. During A above, the staff person must wear booties for single use and rubber gloves. They must wash their hands immediately entering the property and wipe down all surfaces when leaving.
    4. All permaflyers, effective immediately, are to focus on offering virtual and “FaceTime” style video tours.
    5. All non-essential visitors are banned from the properties with prospective renters, and the written policy must be signed prior to giving a code for access.
    6. No non-essential vendor may visit property of any kind managed by KJK Properties PC.
    7. All third party vendors that are essential to rental management are allowed so long as that business has a verified policy on COVID-19 protocols and has a minimum of single use rubber gloves, clean booties for visiting the property, hand sanitizer, and immediately uses the hand washing station and wipes down surfaces when leaving. Vendors such as lawn care professionals and cleaners must have a written physical distancing policy of not less than six feet.
    8. When a prospective resident must visit a property they must do so in their own vehicle, without the property management staff. “Live Tours” in effect, are banned, as are “Open Houses.”
      1. When meeting a person at a property the Client Questionnaire COVID 19 form must be filled out and signed prior and kept with the client file.
      2. The parties must maintain a 6 foot distance from one another.
      3. The visitor must bring their own mask / gloves / bandana in place of mask.
    9. Maintenance, as an essential service, may continue, so long as the staff person is following all protocol above in A and C. Additionally, if at all possible, the resident should leave the property for the period of the service (i.e. take a walk). The staff person shall wear the reusable N95 mask provided and disinfect between visits. The staff person shall first contact the resident/other by phone and ask J, below. If any party answers yes, do not go to site.
      1. When meeting a person at a property the Client Questionnaire COVID 19 form must be filled out and signed prior and kept with the client file by office personnel to assist the maintenance person.
      2. The parties must maintain a 6-foot distance from one another.
      3. The other party must bring their own mask / gloves / bandana in place of mask.
    10. Ask all clients if they have been sick in past 14 days and if so, do not meet in person. Ask all prospects, clients, and residents.

All sellers and buyers of current and up coming real estate in Oregon must acknowledge below their comfort with the above policies and agreement to allow tours / showings within property in their immediate control.

Oregon Initial Agency Disclosure Pamphlet: Click Here
Washington Law Of Real Estate Agency Pamphlet: Click Here

I agree to the above policies.